Shipping policy
Shipping Policy Silver Leaf Farm | silverleaffarm.store Last updated: May 2026
1. Where We Ship We currently ship within the United States only. We do not offer international shipping at this time.
2. Order Processing Orders are processed within 3–5 business days of purchase. Business days are Monday through Friday, excluding holidays. You will receive a shipping confirmation email with tracking information once your order has shipped.
We are a small family farm and handcraft everything in small batches. During busy seasons, holidays, or high-volume periods, processing times may be slightly longer. We appreciate your patience.
3. Shipping Carriers & Timelines We ship via USPS, UPS, or FedEx depending on order size, weight, and destination. Estimated delivery times after shipment are typically 3–7 business days. These are estimates only and are not guaranteed. Silver Leaf Farm is not responsible for carrier delays due to weather, holidays, or other circumstances outside our control.
4. Shipping Costs Shipping costs are calculated at checkout based on order weight, dimensions, and destination. We do not inflate shipping costs — what you pay is what we pay to get your order to you.
5. Local Pickup Certain products — including fresh eggs and other farm fresh items — are available for local pickup only and cannot be shipped. These items will be clearly marked in our online store. Pickup is available at our farm stand in Hamersville, Ohio, which operates 24 hours a day, 7 days a week.
6. Perishable & Fragile Items Some of our products — including elderberry syrup, fire cider, and honey — are perishable or fragile. We pack every order with care, but we cannot guarantee condition upon arrival if a package is delayed, mishandled by the carrier, or left in extreme temperatures after delivery. We strongly recommend bringing perishable orders inside promptly upon delivery.
If your order arrives damaged, please contact us within 48 hours of delivery at hello@silverleaffarm.store with a photo of the damage and your order number. We will work with you to find a resolution.
7. Lost or Stolen Packages Once a package is marked as delivered by the carrier, Silver Leaf Farm is not responsible for lost or stolen packages. If your tracking shows delivered but you have not received your order, we recommend checking with neighbors, your building office, or the carrier directly. If you believe your package was stolen, please file a claim with the carrier and contact your local authorities.
We are happy to assist where we can, but we are unable to issue refunds or replacements for packages confirmed as delivered by the carrier.
8. Incorrect Address Please double-check your shipping address before placing your order. Silver Leaf Farm is not responsible for orders shipped to an incorrectly entered address. If you realize you have made an error, contact us immediately at hello@silverleaffarm.store. We will do our best to correct it before shipment, but we cannot guarantee changes can be made once an order is in processing.
9. Refused or Undeliverable Packages If a package is returned to us due to an incorrect address, refusal of delivery, or failed delivery attempts, we will contact you to arrange reshipment. The customer is responsible for any additional shipping costs incurred.
10. Contact Questions about your order or shipment? Reach us at hello@silverleaffarm.store. Please include your order number so we can help you as quickly as possible.